At the request of the Executive Director of the Westcott Community Center we researched, developed and administrated a GED/Literacy program that has developed into one of the best producing GED sites in the Syracuse City School District. The Director agreed on the philosophy “No one slips between the cracks.” Following that ideal we researched other GED programs, met with the instructor who, year after year, has the best results in CNY with GED instruction. Using his input and our observations, we developed a program that stressed individual instruction, the use of trained volunteer tutors and a “case worker” approach to maintain the students focus on, and confidence in, their efforts.